International Shipping

Countries we delivery to

Feather & Marble are pleased to announce that we have started to shipping internationally. At this current time our checkout limited to Ireland, France, German, Netherlands, Italy, Spain & Portugal, however if your country is not featured on this list please contact us via hello@featherandmarble.com & we can look to provide you with a quote.

Ireland

Weight Class Cost (£)
Under 1.5kg £10
Between 1.6kg – 4kg £12
Between 4.1kg – 8kg £12
Between 8.1kg – 13.5kg £15
Over 13.5kg £22

France

Weight Class Cost (£)
Under 1.5kg £12
Between 1.6kg – 4kg £15
Between 4.1kg – 8kg £16
Between 8.1kg – 13.5kg £18
Over 13.5kg £25

Germany

Weight Class Cost (£)
Under 1.5kg £9
Between 1.6kg – 4kg £12
Between 4.1kg – 8kg £12
Between 8.1kg – 13.5kg £13
Over 13.5kg £22

Netherlands

Weight Class Cost (£)
Under 1.5kg £9
Between 1.6kg – 4kg £12
Between 4.1kg – 8kg £12
Between 8.1kg – 13.5kg £13
Over 13.5kg £22

Spain (Mainland Only)

Weight Class Cost (£)
Under 1.5kg £11
Between 1.6kg – 4kg £14
Between 4.1kg – 8kg £15
Between 8.1kg – 13.5kg £18
Over 13.5kg £24

Portugal

Weight Class Cost (£)
Under 1.5kg £14
Between 1.6kg – 4kg £18
Between 4.1kg – 8kg £20
Between 8.1kg – 13.5kg £22
Over 13.5kg £30

Italy

Weight Class Cost (£)
Under 1.5kg £14
Between 1.6kg – 4kg £17
Between 4.1kg – 8kg £19
Between 8.1kg – 13.5kg £21
Over 13.5kg £30

Internation Delivery:

The delivery of all our products is conducted through Hermes and will require a signature upon delivery to guarantee that your parcel has been received.

Orders can be delivered to addresses (eg: work) if you anticipate not being able to sign for your delivery.

If no-one is home to sign for the order 2 further attempts shall be made to delivery to your stated delivery address.

If you have missed the first attempt, they will leave a card notifying you of the next collection date. We do ask that you let us know of any necessary changes to your delivery slot in advance, where possible.

In most cases, your courier will leave a contact number so you can get in touch directly to reschedule a collection date. You will not be charged for rescheduling your parcel collection.

As the couriers are self-employed they are not obliged to leave a contact number.

Please note any ‘safe place’ instructions (eg: leave parcel in the bin / garden shed) will not be followed as all parcels require a signature.

 

International Returns:

We hope you love your order, but if it’s not as desired, simply contact us within 14 working days of receipt (starting the day after you have received your delivery) for a refund or exchange. Returns address: 7 Weirfield Road, Exeter, Devon, EX2 4DN.

Please note that the cost of returns must be covered by you (the customer), unless the wrong product has been supplied by us, or there is a fault from our end. Refunds will be issued minus your orders postage cost.

We recommend sending your item recorded delivery just in case anything goes missing.

 

Damaged Products

We are really sorry if your product arrived damaged. We do use robust packaging, but sometimes damage can occur in transit. If we have a replacement available we will exchange it for you as soon as we can, or we will offer you an alternative.

Please note, you have up to 14 days from receipt of delivery to claim an exchange or replacement for damaged/faulty items.

Make sure you examine your item(s) on arrival before you sign for them to confirm delivery.

 

FAQ’s

International Deliveries & Returns

How is shipping calculated?

We aim to provide cost efficient international shipping service which is why all shipping is calculated on a weight basis. These costs are outlined in the tables above. If you order exceeds 13.5kg shipping will need to be split into two parcels which automatically incurs additional shipping costs.

How are products delivered?

The delivery of all our products is conducted through Hermes International during working hours (9am – 6pm) and will require a signature upon delivery to guarantee that your parcel has been received. We do not ‘leave parcels in safe places’.

Orders can be delivered to addresses (eg: work) if you anticipate not being able to sign for your delivery. If no-one is home to sign for the order 2 further attempts shall be made to delivery to your stated delivery address.

For more information please read our delivery & returns page.

How long will my items take to be delivered?

For international deliveries we aim to get our products to you within 9-10 working days.

What if my order arrived damaged?

We are really sorry if your product arrived damaged. We do use robust packaging, but sometimes damage can occur in transit. If we have a replacement available we will exchange it for you as soon as we can, or we will offer you an alternative. Please note, you have up to 30 days from receipt of delivery to claim an exchange or replacement for damaged/faulty items.

All returns must be enclosed within their original packaging and protection, failure to do so may result in a partial / no refund being issued.

Can my order be sped up?

We aim to dispatch all orders within 24-48 hours with products being delivered to you within 9 – 10 days. Unfortunately we cannot speed up your order once dispatched – our couriers can only go so fast.

We currently do not provide an express / next day delivery service but can provide a quote if you do need your products urgently.

You can track your order through ‘My Account’. In Order History, you’ll find information regarding your dispatch status. You will also receive an email alert once our item has been dispatched by our couriers.

Can I change / cancel my order?

Yes you can, simple contact us and we’ll update / cancel your details accordingly. We can update your details up to the point of dispatch however if your items have already been shipped, changes will not be possible and you will be charged for arranging redelivery.

To cancel your order simply contact us with your request and we will be happy to process that for you. For more information, read our Terms and Conditions.

Products & Payment

The product I want is out of stock

We are continually restocking & refreshing our range so if product is listed as ‘out of stock’ please contact us & we will let you know when this product is due to be restock or whether it has been discontinued.

How do I unsubscribe from your emails?

To unsubscribe from Feather & Marble email correspondents please scroll down to the bottom of our newsletter, here you will see an ‘unsubscribe’ option.

How can I pay?

We accept Visa, Mastercard American Express and PayPal.

What countries are your products from?

Our products come from manufacturers and designers from around the world including; Denmark, U.K, Germany, Poland, Croatia, India and China.

Can I place an order over the phone?

Yes – simply give us a call and we’d be happy to help.

Can I get a VAT refund?

We cannot issue VAT  refunds on orders placed through our website.