Delivery, Returns & Damages

Countries we delivery to

Feather & Marble are U.K based & ship internationally. Couriers base the cost of shipping on the weight & size of the parcel, however this varies from country to country.

Please view our interactive map below which provides full postage costs for the following countries; U.K, Ireland, Germany, France, Spain, Portugal & the Netherlands. If your country is not featured on this list please contact us via hello@featherandmarble.com & we can look to provide you with a quote.

If you are ordering internationally the weight of your order will be calculated automatically so the cost of postage is accurate and cost effective for you the consumer.

Shipping Country Information

United Kingdom

Value of Basket Order time Cost
Under £40 3 – 5 working days £5
Over £40 3 – 5 working days £ free
Express Delivery 2 – 3 working days £12
Back Ordered Products 14 working days n/a

UK Delivery

Standard delivery & free delivery of our products is conducted through Hermes. You should expect your parcel to arrive within 3-5 business days of placing your order. If you require next day delivery please contact us directly (hello@featherandmarble.com) and we will try to arrange it for you.

Please note we do not ship items to the Channel Islands (Jersey & Guernsey).

Express delivery is conducted through Parcel Force 48 hour express service. You can expect your parcel to arrive within 3 days of placing your order. Orders placed after 1pm are not guaranteed to be dispatched that day.

All parcels via both Hermes & Parcel Force will require a signature upon delivery to guarantee that your parcel has been received.

Orders can be delivered to addresses (eg: work) if you anticipate not being able to sign for your delivery.

If no-one is home to sign for the order 2 further attempts shall be made to delivery to your stated delivery address.

If you have missed the first attempt, they will leave a card notifying you of the next collection date. We do ask that you let us know of any necessary changes to your delivery slot in advance, where possible.

In most cases, your courier will leave a contact number so you can get in touch directly to reschedule a collection date. You will not be charged for rescheduling your parcel collection.

As the couriers are self-employed they are not obliged to leave a contact number.

Please note any ‘safe place’ instructions (eg: leave parcel in the bin / garden shed) will not be followed as all parcels require a signature.

USA

Weight of order Courier Cost (£)
Under 2kg United States Postal Service £23
Between 2.1kg – 5kg United States Postal Service £35
Between 5.1kg – 27kg Parcel Force International £61
Between 27.1kg upwards Parcel Force International £100

Delivery to USA:

Deliveries under 5kg to USA are sent through United States Postal Service and will require a signature upon delivery to guarantee that your parcel has been received. Orders exceeding 5kg are sent through Parcel Force International.

Please provide a contact telephone number as this is required for international shipping.

Orders can be delivered to addresses (eg: work) if you anticipate not being able to sign for your delivery.

If no-one is home to sign for the order 2 further attempts shall be made to delivery to your stated delivery address.

If you have missed the first attempt, they will leave a card notifying you of the next collection date. We do ask that you let us know of any necessary changes to your delivery slot in advance, where possible.

In most cases, your courier will leave a contact number so you can get in touch directly to reschedule a collection date. You will not be charged for rescheduling your parcel collection.

Most couriers are self-employed and are therefore not obliged to leave a contact number.

Please note any ‘safe place’ instructions (eg: leave parcel in the bin / garden shed) will not be followed as all parcels require a signature.

Ireland

Weight of order Courier Cost (£)
Under 1.5kg Hermes International £10.00
Between 1.6kg – 4kg Hermes International £12.00
Between 4.1kg – 8kg Hermes International £12.00
Between 8.1kg – 13.5kg Hermes International £15.00
Over 13.5kg Parcel Force £22.00

Delivery to Ireland:

Deliveries under 13.5kg to Ireland are sent through Hermes and will require a signature upon delivery to guarantee that your parcel has been received. Orders exceeding 13.5kg are sent through Parcel Force International.

Please provide a contact telephone number as this is required for international shipping.

Orders can be delivered to addresses (eg: work) if you anticipate not being able to sign for your delivery.

If no-one is home to sign for the order 2 further attempts shall be made to delivery to your stated delivery address.

If you have missed the first attempt, they will leave a card notifying you of the next collection date. We do ask that you let us know of any necessary changes to your delivery slot in advance, where possible.

In most cases, your courier will leave a contact number so you can get in touch directly to reschedule a collection date. You will not be charged for rescheduling your parcel collection.

As the couriers are self-employed they are not obliged to leave a contact number.

Please note any ‘safe place’ instructions (eg: leave parcel in the bin / garden shed) will not be followed as all parcels require a signature.

France

Weight of order COURIER Cost (£)
Under 1.5kg Hermes International £12
Between 1.6kg – 4kg Hermes International £15
Between 4.1kg – 8kg Hermes Internation £16
Between 8.1kg – 13.5kg Hermes Internation £18
Over 13.5kg Parcel Force £25

Delivery to France:

Deliveries under 13.5kg to France are sent through Hermes and will require a signature upon delivery to guarantee that your parcel has been received. Orders exceeding 13.5kg are sent through Parcel Force International.

Please provide a contact telephone number as this is required for international shipping.

Orders can be delivered to addresses (eg: work) if you anticipate not being able to sign for your delivery.

If no-one is home to sign for the order 2 further attempts shall be made to delivery to your stated delivery address.

If you have missed the first attempt, they will leave a card notifying you of the next collection date. We do ask that you let us know of any necessary changes to your delivery slot in advance, where possible.

In most cases, your courier will leave a contact number so you can get in touch directly to reschedule a collection date. You will not be charged for rescheduling your parcel collection.

As the couriers are self-employed they are not obliged to leave a contact number.

Please note any ‘safe place’ instructions (eg: leave parcel in the bin / garden shed) will not be followed as all parcels require a signature.

Germany

Weight of order Courier Cost (£)
Under 1.5kg Hermes International £9
Between 1.6kg – 4kg Hermes International £12
Between 4.1kg – 8kg Hermes International £12
Between 8.1kg – 13.5kg Hermes International £13
Over 13.5kg Parcel Force £22

Delivery to Germany:

Deliveries under 13.5kg to Germany are sent through Hermes and will require a signature upon delivery to guarantee that your parcel has been received. Orders exceeding 13.5kg are sent through Parcel Force International.

Please provide a contact telephone number as this is required for international shipping.

Orders can be delivered to addresses (eg: work) if you anticipate not being able to sign for your delivery.

If no-one is home to sign for the order 2 further attempts shall be made to delivery to your stated delivery address.

If you have missed the first attempt, they will leave a card notifying you of the next collection date. We do ask that you let us know of any necessary changes to your delivery slot in advance, where possible.

In most cases, your courier will leave a contact number so you can get in touch directly to reschedule a collection date. You will not be charged for rescheduling your parcel collection.

As the couriers are self-employed they are not obliged to leave a contact number.

Please note any ‘safe place’ instructions (eg: leave parcel in the bin / garden shed) will not be followed as all parcels require a signature.

Netherlands

Weight of Order Courier Cost (£)
Under 1.5kg Hermes International £9
Between 1.6kg – 4kg Hermes International £12
Between 4.1kg – 8kg Hermes International £12
Between 8.1kg – 13.5kg Hermes International £13
Over 13.5kg Parcel Force £22

Delivery to Netherlands:

Deliveries under 13.5kg to Netherlands are sent through Hermes and will require a signature upon delivery to guarantee that your parcel has been received. Orders exceeding 13.5kg are sent through Parcel Force International.

Please provide a contact telephone number as this is required for international shipping.

Orders can be delivered to addresses (eg: work) if you anticipate not being able to sign for your delivery.

If no-one is home to sign for the order 2 further attempts shall be made to delivery to your stated delivery address.

If you have missed the first attempt, they will leave a card notifying you of the next collection date. We do ask that you let us know of any necessary changes to your delivery slot in advance, where possible.

In most cases, your courier will leave a contact number so you can get in touch directly to reschedule a collection date. You will not be charged for rescheduling your parcel collection.

As the couriers are self-employed they are not obliged to leave a contact number.

Please note any ‘safe place’ instructions (eg: leave parcel in the bin / garden shed) will not be followed as all parcels require a signature.

Spain (Mainland Only)

Weight of order Courier Cost (£)
Under 1.5kg Hermes International £11
Between 1.6kg – 4kg Hermes International £14
Between 4.1kg – 8kg Hermes International £15
Between 8.1kg – 13.5kg Hermes International £18
Over 13.5kg Parcel Force £24

Delivery to Spain:

Deliveries under 13.5kg to Spain are sent through Hermes and will require a signature upon delivery to guarantee that your parcel has been received. Orders exceeding 13.5kg are sent through Parcel Force International.

Please provide a contact telephone number as this is required for international shipping.

Orders can be delivered to addresses (eg: work) if you anticipate not being able to sign for your delivery.

If no-one is home to sign for the order 2 further attempts shall be made to delivery to your stated delivery address.

If you have missed the first attempt, they will leave a card notifying you of the next collection date. We do ask that you let us know of any necessary changes to your delivery slot in advance, where possible.

In most cases, your courier will leave a contact number so you can get in touch directly to reschedule a collection date. You will not be charged for rescheduling your parcel collection.

As the couriers are self-employed they are not obliged to leave a contact number.

Please note any ‘safe place’ instructions (eg: leave parcel in the bin / garden shed) will not be followed as all parcels require a signature.

Portugal

Weight of order Courier Cost (£)
Under 1.5kg Hermes International £14
Between 1.6kg – 4kg Hermes International £18
Between 4.1kg – 8kg Hermes International £20
Between 8.1kg – 13.5kg Hermes International £22
Over 13.5kg Parcel Force £30

Delivery to Portugal:

Deliveries under 13.5kg to Portugal are sent through Hermes and will require a signature upon delivery to guarantee that your parcel has been received. Orders exceeding 13.5kg are sent through Parcel Force International.

Please provide a contact telephone number as this is required for international shipping.

Orders can be delivered to addresses (eg: work) if you anticipate not being able to sign for your delivery.

If no-one is home to sign for the order 2 further attempts shall be made to delivery to your stated delivery address.

If you have missed the first attempt, they will leave a card notifying you of the next collection date. We do ask that you let us know of any necessary changes to your delivery slot in advance, where possible.

In most cases, your courier will leave a contact number so you can get in touch directly to reschedule a collection date. You will not be charged for rescheduling your parcel collection.

As the couriers are self-employed they are not obliged to leave a contact number.

Please note any ‘safe place’ instructions (eg: leave parcel in the bin / garden shed) will not be followed as all parcels require a signature.

Italy

Weight of order Courier Cost (£)
Under 1.5kg Hermes International £14
Between 1.6kg – 4kg Hermes International £17
Between 4.1kg – 8kg Hermes International £19
Between 8.1kg – 13.5kg Hermes International £21
Over 13.5kg Parcel Force £30

Delivery to Italy:

Deliveries under 13.5kg to Italy are sent through Hermes and will require a signature upon delivery to guarantee that your parcel has been received. Orders exceeding 13.5kg are sent through Parcel Force International.

Please provide a contact telephone number as this is required for international shipping.

Orders can be delivered to addresses (eg: work) if you anticipate not being able to sign for your delivery.

If no-one is home to sign for the order 2 further attempts shall be made to delivery to your stated delivery address.

If you have missed the first attempt, they will leave a card notifying you of the next collection date. We do ask that you let us know of any necessary changes to your delivery slot in advance, where possible.

In most cases, your courier will leave a contact number so you can get in touch directly to reschedule a collection date. You will not be charged for rescheduling your parcel collection.

As the couriers are self-employed they are not obliged to leave a contact number.

Please note any ‘safe place’ instructions (eg: leave parcel in the bin / garden shed) will not be followed as all parcels require a signature.

Returns

We hope you love your order, but if it’s not as desired, simply contact us using hello@featherandmarble.com within 30 working days of receipt (starting the day after you have received your delivery) for a refund or exchange.

Returns address: 7 Weirfield Road, Exeter, Devon, EX2 4DN.

Please note that the cost of returns must be covered by you (the customer), unless the wrong product has been supplied by us, or there is a fault from our end. Please ensure you use the original packaging so that your item is secure. If the order you wish to return was below the free postage threshold of £40, refunds will be issued minus the original postage cost.

We recommend sending your items in the original packaging & by recorded delivery just in case anything goes missing.

Christmas Returns

If you order anything throughout December 2017, we will extend our returns policy to 30th January 2018, excludes gift wrap & Christmas decorations.

FAQ’s

Deliveries & Returns

How is shipping calculated?

We aim to provide cost efficient international shipping service which is why all shipping is calculated on a weight basis. These costs are outlined in the tables above. If you order exceeds 13.5kg shipping is sent via Parcel Force. For larger orders good might be split into two parcels.

How are products delivered?

The delivery of all our products is conducted through Hermes International during working hours (9am – 6pm) and will require a signature upon delivery to guarantee that your parcel has been received. We do not ‘leave parcels in safe places’.

Orders can be delivered to addresses (eg: work) if you anticipate not being able to sign for your delivery. If no-one is home to sign for the order 2 further attempts shall be made to delivery to your stated delivery address.

For more information please read our delivery & returns page.

How long will my items take to be delivered?

For standard U.K deliveries you should expect your parcel to arrive within 3-5 business days of placing your order.

For U.K Parcel Force 48 hour express orders you can expect your parcel to arrive within 3 days of placing your order.

Orders placed after 1pm are not guaranteed to be dispatched that day.

For international deliveries we aim to get our products to you within 9-10 working days.

What if my order arrived damaged?

We are really sorry if your product arrived damaged. We do use robust packaging, but sometimes damage can occur in transit. If we have a replacement available we will exchange it for you as soon as we can, or we will offer you an alternative. Please note, you have up to 30 days from receipt of delivery to claim an exchange or replacement for damaged/faulty items.

All returns must be enclosed within their original packaging and protection, failure to do so may result in a partial / no refund being issued.

Can my order be sped up?

We aim to dispatch all orders within 24-48 hours of your initial order but unfortunately we cannot speed up your order once dispatched – our couriers can only go so fast.

We do provide an express service for U.K customers, this costs £12 & is selectable upon checkout.

You can track your order through ‘My Account’. In Order History, you’ll find information regarding your dispatch status. You will also receive an email alert once our item has been dispatched by our couriers.

Can I change / cancel my order?

Yes you can, simple contact us and we’ll update / cancel your details accordingly. We can update your details up to the point of dispatch however if your items have already been shipped, changes will not be possible and you will be charged for arranging redelivery.

To cancel your order simply contact us with your request and we will be happy to process that for you. For more information, read our Terms and Conditions.

Products & Payment

The product I want is out of stock

We are continually restocking & refreshing our range so if product is listed as ‘out of stock’ please contact us & we will let you know when this product is due to be restock or whether it has been discontinued.

How do I unsubscribe from your emails?

To unsubscribe from Feather & Marble email correspondents please scroll down to the bottom of our newsletter, here you will see an ‘unsubscribe’ option.

How can I pay?

We accept Visa, Mastercard American Express and PayPal.

What countries are your products from?

Our products come from manufacturers and designers from around the world including; Denmark, U.K, Germany, Poland, Croatia, India and China.

Can I place an order over the phone?

Yes – simply give us a call and we’d be happy to help. You will need your billing card to hand & a delivery address.

Can I get a VAT refund?

We cannot issue VAT  refunds on orders placed through our website.

Damaged Products

We are really sorry if your product arrived damaged. We do use robust packaging, but sometimes damage can occur in transit. If we have a replacement available we will exchange it for you as soon as we can, or we will offer you an alternative.

Please note, you have up to 14 days from receipt of delivery to claim an exchange or replacement for damaged/faulty items.

Make sure you examine your item(s) on arrival before you sign for them to confirm delivery.